Short answer
List the Customer’s PaymentMethods, detach the ones that are old, expired or duplicates, then retry. Before saving a card, compare its card.fingerprint with the cards already saved and reuse a match. Wallet cards such as Apple Pay can carry a tokenized number, so a match is not guaranteed.
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Why the Customer hit the limit, and the fix
01
The same card is saved again on every payment
“Uniquely identifies this particular card number.” Stripe, The PaymentMethod object (card.fingerprint)
If the integration saves the payment method on each checkout, it can attach a new PaymentMethod each time, even for the same card. Compare card.fingerprint with the saved cards first and reuse the match.
02
Old payment methods are never cleaned up
“Detachment is permanent and irreversible” Stripe, Detach a PaymentMethod
Expired cards and ones the customer replaced stay attached until you detach them. List the Customer’s PaymentMethods and detach the ones you no longer need. Detaching is permanent, so keep the default card and any card an active subscription uses.
03
One Customer is shared by many people
“Either detach some PaymentMethods from this Customer or proceed with a different Customer.” Stripe, Error codes (customer_max_payment_methods)
A single Customer used for every guest checkout or for a whole team collects everyone’s cards. Stripe suggests proceeding with a different Customer, so create one Customer per buyer.
04
A retry loop attaches on every attempt
Also check: code that creates a new PaymentMethod and attaches it on every retry adds one per attempt. Create and attach once, then reuse the same PaymentMethod ID on retries.
Checked against the vendor’s docs on : Stripe docs: Error codes; Stripe API: List a Customer’s PaymentMethods; Stripe API: Detach a PaymentMethod; Stripe API: The PaymentMethod object.
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Related: Stripe no default payment method · Stripe payment_method_unactivated · Stripe No such customer · Stripe payment_intent_authentication_failure