Short answer
Add a Delete account option in the app’s account settings that deletes the whole account record and its personal data. If deletion finishes on your website, link straight to that page. Tell people how long deletion takes and confirm when it’s done. If the app uses Sign in with Apple, revoke the user’s tokens with the Sign in with Apple REST API.
Rather not fix it yourself? App Fix Ticket starts with a fixed-price diagnosis, then a fixed price for the fix before any fix work.
Why Apple flagged account deletion, and the fix
01
There is no way to delete the account in the app
“If your app supports account creation, you must also offer account deletion within the app.” Apple, Guideline 5.1.1(v)
An app with sign-up must let people start deletion inside the app, where they expect it, in account settings. If the process finishes on your website, link straight to that page.
02
The app only deactivates the account
“only offering to temporarily deactivate or disable an account is insufficient.” Apple, Offering account deletion in your app
A Deactivate or Pause button is fine as an extra choice, but there must also be a real delete that removes the account record and associated personal data.
03
Deletion goes through email, phone or chat
“Apps not operating in highly regulated industries should not require people to make a phone call, send an email, use a chat support flow, or go through other support flows.” Apple, Offering account deletion in your app (FAQs)
Outside highly regulated industries, a support flow is not an acceptable way to delete (apps in fields covered by 5.1.1(ix) may add support steps). Make the in-app flow complete the request, or link directly to the web page that does.
04
Sign in with Apple tokens stay active
“Apps that support Sign in with Apple should use the Sign in with Apple REST API to revoke user tokens.” Apple, Offering account deletion in your app
Also check: apps that support Sign in with Apple should revoke the user’s tokens when the account is deleted.
Checked against the vendor’s docs on : Apple: App Review Guidelines, 5.1.1 Data Collection and Storage; Apple Developer: Offering account deletion in your app; Apple: App Review (replying and appeals).
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Resubmit before Apple’s holiday slowdown
Pay for the Diagnosis and send the rejection and access to the app by (US Eastern). The Diagnosis is back by . Pay for the Fix that day and it arrives as a pull request by , in time to build and resubmit before .
In past years Apple said reviews may take longer around the holidays: December 20 to 26 in 2024 (opens in a new tab), December 22 to 27 in 2023 (opens in a new tab), December 23 to 27 in 2022 (opens in a new tab). Apple hasn’t posted its 2026 dates yet (checked ). Approval stays Apple’s decision.
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Related: App Store Guideline 5.1.1 · App Store Guideline 4.8 login services · Google Play account deletion requirement · App Store Guideline 5.1.1(ix)