Short answer
Add all four tools Apple lists: filter objectionable content before it is posted, let users report a post and act on reports quickly, let users block another user, and show contact details in the app. Then reply in App Store Connect with where each tool is and how to reach it.
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What Apple checks under 1.2, and the fix
01
No filter before content is posted
“To prevent abuse, such apps must include: A method for filtering objectionable material from being posted to the app” Apple, Guideline 1.2
Posts, comments, images and AI outputs need a check before other users see them. Use a moderation API or a word list on the server, and hold flagged content back instead of publishing it.
02
No way to report a post
“A mechanism to report offensive content and timely responses to concerns” Apple, Guideline 1.2
Each post, comment or profile needs a Report action the reviewer can find easily. Send reports to a queue someone checks, and remove content that breaks the rules.
03
No way to block a user
“The ability to block abusive users from the service” Apple, Guideline 1.2
Users need to block another user so that user’s posts and messages stop reaching them. Hide the blocked user’s content on the server side, not only in the app’s list view.
04
No contact details in the app
“Published contact information so users can easily reach you” Apple, Guideline 1.2
Show a support email or contact page inside the app, for example in Settings, and keep the Support URL in App Store Connect working.
05
The app is an AI chat or image generator
“This includes social media, user-generated content platforms, and AI content creation apps.” Apple, Guideline 1.2
Apple names AI content creation apps in 1.2, so a chatbot or image generator needs the same tools, most of all when outputs can be shared. Filter prompts and outputs, and let users report a bad answer.
Checked against the vendor’s docs on : App Store Review Guidelines: 1.2 User-Generated Content.
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Resubmit before Apple’s holiday slowdown
Pay for the Diagnosis and send the rejection and access to the app by (US Eastern). The Diagnosis is back by . Pay for the Fix that day and it arrives as a pull request by , in time to build and resubmit before .
In past years Apple said reviews may take longer around the holidays: December 20 to 26 in 2024 (opens in a new tab), December 22 to 27 in 2023 (opens in a new tab), December 23 to 27 in 2022 (opens in a new tab). Apple hasn’t posted its 2026 dates yet (checked ). Approval stays Apple’s decision.
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Related: App Store Guideline 5.1.1 · App Store Guideline 1.5 · App Store Guideline 2.1 · Google Play user-generated content policy