A clear way of working, agreed up front
The buyer set up a structured way to communicate and deliver, so each piece of work had clear expectations.
“Simon has lived up to his bio and then some. This has been a large piece of work with unique, complex and new components for both of us and he has navigated the entire build with persistence, professionalism and ingenuity. He has delivered on what was agreed on the back and front end, kept in constant communication and focused on the deadline. I put in place a reasonably structured communication and delivery model, so I felt the deliverable & expectations were clear, and I was holding up my end of the bargain, and Simon then met these expectations and more by holding up his.”