# AI chatbot development for small business, answering from your own content > Custom AI chatbot development for small business: answers from your own content and hands off to a person when it can’t answer. Fixed price. Canonical: https://app369.com/service/chatbot-development/ For clinics, law firms, agencies, SaaS teams and real estate offices that answer the same questions every day: Simon Dziak builds an AI chatbot that answers from your own pages, documents and policies, links the page behind each answer, and hands the conversation to a person when the answer isn’t in your content. One chatbot on one channel, your website, your app or an internal tool for your staff, is the AI Feature or Agent Build, a fixed $2,500 delivered 10 business days after the spec is agreed and access arrives. For a SaaS product, the MCP Connector puts your product inside Claude, and inside ChatGPT with the OAuth sign-in add-on, for a fixed $2,500. Fixed prices [**All fixed-price offers**](https://app369.com/fixed-price/) - [$2,500**AI Feature or Agent Build**One LLM feature or agent wired into your app or tools, with an eval set that shows how well it works.**See scope and start**](https://app369.com/fixed-price/ai-feature-development/) Something else? [**Describe your project**](https://app369.com/contact/) Where the chatbot works ## **One chatbot, one channel, answers you approve** - 01 ### **On your website** Visitors ask about services, hours, policies or pricing you publish and get an answer with a link to the page it came from, day or night. - 02 ### **Inside your app** A help assistant for your customers that answers from your help docs. If it should look something up in your product, such as an order or plan status, the spec names the read-only actions it may call and how it knows which customer is asking. [**AI app development and integration**](https://app369.com/service/ai-integration/) - 03 ### **For your staff** An internal assistant over your procedures, templates and approved reference answers, so a new hire finds the right document instead of asking around. - 04 ### **Your product inside ChatGPT and Claude** For a SaaS team: an MCP server over your existing REST API, with up to 8 tools, so your customers use your product from the assistant they already have open. [**MCP Connector for your SaaS**](https://app369.com/fixed-price/mcp-server-for-saas/) - 05 ### **When the job is leads and bookings** If the chat should qualify a lead and book the appointment, that is an AI receptionist; it covers website chat, forms and the phone line. [**AI receptionist and answering service**](https://app369.com/service/ai-receptionist/) [**AI automation services**](https://app369.com/service/ai-automation-services/) [**Hire an AI agent developer**](https://app369.com/service/hire-ai-agent-developer/) - 06 ### **Serving Miami, Tampa and the US** Simon works from Miami and builds chatbots for businesses across Florida and the rest of the US, by email and shared documents. [**App369 in Miami**](https://app369.com/locations/miami-florida/) [**App369 in Tampa**](https://app369.com/locations/tampa-florida/) How each chatbot is built ## **Answers from your content, measured before launch** Anthropic’s guide to agents recommends “finding the simplest solution possible, and only increasing complexity when needed”. Most chatbots need retrieval over your own content and a clear way to say “I don’t know”, not an autonomous agent. - **✓**### **Your content is the source** The one-page spec lists the pages, documents and policies it may answer from. It is built to link the source for each answer, and a question outside them goes to a hand-off instead of a guess. The eval set tests both. - **✓**### **Tested on your questions** An eval set of up to 50 questions from your examples, scored before handover. For a clinic or law firm they are made up or de-identified. - **✓**### **Limited actions, gated writes** If it looks anything up through your API, it can call only the actions you approve, and write actions are gated. Prompts, tool calls and token cost are logged. - **✓**### **Handed over in your accounts** Built on your own model provider account and delivered as a pull request with a README and handover notes, so you own the code and the keys. - Claude API - Gemini API - MCP - Node.js - TypeScript FAQ ## **Questions before you start**
**How much does chatbot development cost? ** A fixed $2,500, delivered 10 business days after the spec is agreed and access arrives. One chatbot on one channel is the AI Feature or Agent Build, with an eval set of up to 50 cases. For a SaaS product, the MCP Connector is $2,500 fixed, plus $1,000 for the OAuth sign-in ChatGPT needs. Model usage is billed to your own provider account.
**Why not use an off-the-shelf chatbot builder? ** If a builder already answers well from your content, use it. A custom chatbot makes sense when it has to follow your own rules, look things up in your own systems, or when you want to own the prompts, the data and the code.
**What stops it from making things up? ** It answers only from the sources in the spec, links the source for each answer, and is built to hand off when the answer is not there; the eval set checks how often it does. It is scored on up to 50 of your questions before launch. No model is right every time and no accuracy score is guaranteed, so a question where a wrong answer is costly goes to a person.
**Is this the same as the AI receptionist? ** An AI receptionist is for leads: it qualifies them, books the appointment and answers the phone. A chatbot is for questions: it answers from your content and hands off. If the goal is booked appointments, start with the receptionist. If the chatbot should take actions in your systems on its own, that is an AI agent.
**Can a clinic or law firm use it? ** Yes, with care. A clinic is usually a covered entity under HIPAA, and whether each model and tool vendor will sign a business associate agreement depends on the vendor and plan. A law firm has its own client-confidentiality duties. A chatbot that answers only from published pages avoids patient and client data; one that sees it needs every vendor in the spec cleared by you and your counsel first. This is not legal advice.
**Do I need a call first? ** No. The scope and the build happen in writing by email. If you want to talk it through, consultations are paid: $100 per 15 minutes, paid upfront.
**Who does the work? ** Simon Dziak, who founded App369 and built Workspace369’s AI features and its MCP server, does every part of the work.
### **Sources** - [Anthropic: Building effective agents (Dec 19, 2024)](https://www.anthropic.com/engineering/building-effective-agents) Not a fixed-price job? ## **Describe it and get a written quote** Send what you need built or fixed. You get a written scope, a fixed price and a timeline; Simon replies by email, usually within one business day. [**Describe your project **→](https://app369.com/contact/) [**Instant quote**](https://app369.com/instant-quote/) Prefer a call? Consultations are $100 per 15 minutes, paid upfront.