# An AI receptionist that answers your leads and books the appointment
> An AI answering service for small business, built on your own accounts: answers calls, chat and forms 24/7, books on your calendar, texts back missed calls.
Canonical: https://app369.com/service/ai-receptionist/
For clinics, law firms, agencies and real estate offices: an AI receptionist answers your calls, website chat and forms 24/7, so a lead that comes in at 9 PM is not lost by morning. It asks your intake questions, books the appointment and hands the rest to a person with a summary.
Simon Dziak builds it on your own phone number, calendar and CRM, and you own it. One channel, the phone line or website chat and forms, is a fixed $2,500. The AI Receptionist Build answers phone, chat and forms in English and Spanish, with missed-call text back, for a fixed $5,000. The AI Care plan keeps it hosted, tuned and reviewed for $297 a month.
Fixed prices
[**All fixed-price offers**](https://app369.com/fixed-price/)
- [$2,500**AI Feature or Agent Build**One LLM feature or agent wired into your app or tools, with an eval set that shows how well it works.**See scope and start**](https://app369.com/fixed-price/ai-feature-development/)
- [$1,200**API Integration**Two systems connected through their APIs, with retries, logs, failure alerts and tests.**See scope and start**](https://app369.com/fixed-price/api-integration/)
Something else? [**Describe your project**](https://app369.com/contact/)
Plans
## Two builds and a care plan, each at a fixed price
- Tier 1 ### **One channel****$2,500**fixed 10 business days after the spec is agreed and access arrives. **For a business that wants one front door answered first.**
- One channel: the phone line, website chat or web forms
- Answers, asks your intake questions, and books or hands off to a person
- Every lead logged
- An eval set of up to 50 cases, scored before handover [Pay $2,500 for one channel](https://buy.stripe.com/8x2fZi5BWaSv06q63Igw00i)
- Tier 2 ### **AI Receptionist Build****$5,000**fixed 15 business days after access arrives, from a one-page spec you approve first. **For a clinic, law firm or office that wants every call, chat and form answered, booked and logged.**
- Phone, website chat and web forms answered 24/7, on your own Twilio number and model account
- English and Spanish
- Booking into one calendar, with a confirmation by text or email
- Missed-call text back from a registered number, with STOP opt-out
- Urgent calls transferred or flagged, and every conversation logged to one CRM or inbox with a summary and transcript
- An eval set of up to 50 cases scored before handover, then 30 days of tuning after launch [Request the AI Receptionist Build](https://app369.com/contact/?offer=offer22-ai-receptionist-build)
- After launch ### **AI Care plan****$297**a month For a receptionist Simon built, on either tier. Cancel any time. **For keeping it accurate as your hours, prices and questions change.**
- Hosting and monitoring on your own cloud account
- Prompt and knowledge tuning
- A monthly call-log review, with a short report of missed questions and the fixes made [Request the AI Care plan](https://app369.com/contact/?offer=offer22-ai-receptionist-care)
Cloud, phone and model usage are billed to your own accounts. Each build connects one calendar and one CRM or inbox, named in the spec; more are quoted in writing. Texting starts once your number is registered. Missed-call text back on its own is the API Integration, $1,200. Not included: outbound AI calls, recording without a consent step, a guaranteed accuracy score, and HIPAA work without a business associate agreement from every vendor.
What it does
## **Calls, chat and forms get an answer, day and night**
- 01 ### **Answers around the clock** Calls, website chat and web forms get an answer after hours, on weekends and when every line is busy. It answers only from what you approve: your hours, services, published prices and policies. [**AI Feature or Agent Build**](https://app369.com/fixed-price/ai-feature-development/)
- 02 ### **Asks your intake questions** The questions your front desk already asks. A law firm: the matter type and any deadline. A clinic: new or returning patient and the visit type. Real estate: buying or selling, the area and the budget.
- 03 ### **Books the appointment** It offers open times from your calendar, books the one the lead picks and sends the confirmation. Google Calendar, or another calendar or booking tool with an API.
- 04 ### **Texts back missed calls** A missed call gets a text from your business number with a link to book or one question to answer, from a registered number with STOP opt-out handled. It goes live once the carriers approve that number’s registration. [**API Integration**](https://app369.com/fixed-price/api-integration/) [**Speed to lead and missed-call text back**](https://app369.com/service/speed-to-lead/)
- 05 ### **Hands off to a person** Urgent calls go to whoever is on call, and the caller can ask for a person at any time. Every conversation lands in your CRM or inbox with a short summary and the transcript.
- 06 ### **Serving Miami, Tampa and the US** Simon works from Miami and builds for businesses across Florida and the rest of the US, by email and shared documents. [**App369 in Miami**](https://app369.com/locations/miami-florida/) [**App369 in Tampa**](https://app369.com/locations/tampa-florida/)
Parts already in production
## **The same parts run in Workspace369**
App369 built and runs Workspace369, a client-work platform for freelancers and small agencies, live on the App Store. Workspace369 does not run an AI phone agent; these are the parts a receptionist is wired from. It is App369’s own product, not client work.
- **✓**### **Twilio texting and calling** Business numbers, two-way SMS with STOP opt-outs, and calls, inside a shared inbox.
- **✓**### **Google Calendar and Meet** OAuth-connected calendars with Meet links created for booked events.
- **✓**### **Booking pages** Pages where a customer picks a time from the business’s availability.
- **✓**### **AI features and an MCP server** AI features in the product, plus OAuth-protected access to workspace data for Claude and ChatGPT, scoped per user.
- Twilio
- Claude API
- Gemini API
- Google Calendar API
- Webhooks
- Node.js
- TypeScript
FAQ
## **Questions before you start**
**How much does an AI receptionist cost? **
One channel is the AI Feature or Agent Build, $2,500 fixed, delivered 10 business days after the spec is agreed and access arrives, with an eval set of up to 50 cases from your own calls and chats. The AI Receptionist Build covers phone, website chat and web forms in English and Spanish, with booking, missed-call text back and hand-off, for $5,000 fixed, delivered 15 business days after access arrives, plus 30 days of tuning after launch. The AI Care plan is $297 a month for hosting and monitoring, tuning and a monthly call-log review; cancel any time. Missed-call text back on its own is the API Integration, $1,200 fixed. Phone and model usage are billed by Twilio and your model provider to your own accounts.
**Why not use an off-the-shelf AI receptionist app? **
If an app already does what you need, use it: those apps charge a monthly fee and set up quickly. A custom build makes sense when it has to follow your own intake rules, write into your own CRM and calendar, or when you want to own the prompts, the phone number and the data.
**Is phone, chat and forms one build? **
The one-channel build covers one agent on one channel, such as the phone line or the website chat and forms; the one-page spec names it. The AI Receptionist Build covers all three. A job bigger than either, Simon quotes in writing before you pay.
**How is the phone version tested? **
The eval set of up to 50 cases includes scripted calls written from your own real calls: booking, rescheduling, an urgent request and a caller who wants a person. Each is run against the phone agent on a test number and scored before handover, and you call the test number yourself before it goes live.
**Does it tell callers it is an AI? **
Yes. Simon builds it to say it is an AI assistant for your business at the start, and to pass the caller to a person whenever they ask.
**Can the AI call leads back? **
Only with consent. The FCC ruled in February 2024 that the TCPA’s restrictions on “artificial or prerecorded voice” encompass current AI technologies that generate human voices, so those calls require the prior express consent of the called party. By default the receptionist answers calls and texts back; it does not place AI voice calls. This is not legal advice.
**Do I need anything to send texts? **
A registered number. Twilio’s docs say anyone sending SMS/MMS messages over a 10DLC number from an application to the US must register for A2P 10DLC. Registration goes in your own Twilio account, and Simon prepares the details for it. Approval is by the carriers and its timing varies, so text-back goes live after it clears. Whether you have consent to text a contact is yours to confirm with your counsel; this is not legal advice.
**Can it record calls in Florida? **
Florida Statutes § 934.03(2)(d) makes recording lawful when all of the parties to the communication have given prior consent. Other states have their own rules, so by default the receptionist asks before it records on every call, and works without recording when the caller says no. This is not legal advice.
**Can a clinic use it with patient information? **
A clinic is usually a covered entity under HIPAA, and even a patient’s name with an appointment can be protected health information. A covered entity may let a business associate handle it only if it obtains satisfactory assurance that the business associate will appropriately safeguard the information. Whether your phone, model and calendar vendors will sign a business associate agreement depends on each vendor and plan, so the spec lists every vendor that would touch patient details, and you and your counsel decide before launch. Simon builds on made-up data, and the eval cases for a clinic are made-up or de-identified unless you and your counsel decide otherwise. This is not legal advice.
**What do I own afterward? **
The code in your repository, the Twilio number in your own Twilio account (your existing number is forwarded to it or ported in; the spec says which), the model account, the prompts, the eval set and the logs. There is no monthly fee to App369.
**Do I need a call first? **
No. The spec and the build happen in writing by email. If you want to talk it through, consultations are paid: $100 per 15 minutes, paid upfront.
**Who does the work? **
Simon Dziak, who founded App369 and built Workspace369’s texting, calendar and AI features, does every part of the work.
### **Sources**
- [FCC: Declaratory Ruling on AI-generated voices under the TCPA (FCC 24-17, released Feb 8, 2024)](https://docs.fcc.gov/public/attachments/FCC-24-17A1.pdf)
- [Twilio docs: A2P 10DLC](https://www.twilio.com/docs/messaging/compliance/a2p-10dlc)
- [Florida Statutes § 934.03](https://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0900-0999/0934/Sections/0934.03.html)
- [45 CFR § 164.502(e): disclosures to business associates](https://www.law.cornell.edu/cfr/text/45/164.502)
Not a fixed-price job?
## **Describe it and get a written quote**
Send what you need built or fixed. You get a written scope, a fixed price and a timeline; Simon replies by email, usually within one business day.
[**Describe your project **→](https://app369.com/contact/) [**Instant quote**](https://app369.com/instant-quote/)
Prefer a call? Consultations are $100 per 15 minutes, paid upfront.