# Why aren’t my customers getting Stripe receipts?
> Customers say they never got a receipt after paying through Stripe. The email setting, the missing address, test mode and failed payments, and the fix.
Canonical: https://app369.com/fix/stripe-customers-not-getting-receipts/
Last updated: 2026-11-12
A customer pays, then writes in asking for a receipt they never got. Some need it for their expenses, some aren’t sure the payment went through. Stripe emails a receipt automatically only when the payment has an email address and the Successful payments setting is on, unless the payment sets its own receipt email. Here is what Stripe’s docs say, in their words, in the order to check, or hand it over at a fixed price.
**Rather hand it over?** [App Fix Ticket](https://app369.com/fixed-price/flutter-firebase-bug-fix/): One reproducible bug in an existing mobile or web app, diagnosed and fixed.
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- [5.0 from 127 Fiverr reviews, checked Oct 30, 2026](https://app369.com/reviews/)
**Short answer**
In the Dashboard, open Settings, then Business, then Customer emails, and turn on Successful payments. Then check that each payment has an email address, either a receipt email on the payment or an email on the Stripe Customer. Stripe sends no automatic receipt for test payments, and none for payments that failed. To send one by hand, open a successful payment, go to Receipt history, click the overflow menu and select Send receipt.
Rather not fix it yourself? [**App Fix Ticket**](https://app369.com/fixed-price/flutter-firebase-bug-fix/) starts with a fixed-price diagnosis, then a fixed price for the fix before any fix work.
## **Why the receipt doesn’t arrive, and the fix**
1. 01 ### **Successful payment emails are turned off**
> “If you automatically charge a customer and you disable email notifications for successful payments, they don’t receive an email receipt.” [**Stripe, Automatically send invoices and receipts by email**](https://docs.stripe.com/invoicing/send-email) Stripe sends receipts automatically when the Successful payments email is on (Settings, then Business, then Customer emails), unless the payment sets its own receipt email. The setting also covers customers charged automatically on invoices, which includes subscription charges.
2. 02 ### **The payment has no email address**
> “Stripe uses the payment’s receipt email address if one is set, and otherwise uses the email address of the payment’s Customer.” [**Stripe, Receipts and paid invoices**](https://docs.stripe.com/receipts) If the checkout or the app creates payments without an email, and without a Stripe Customer that has one, Stripe has nowhere to send the receipt. Simon checks that the app collects the email and passes it to Stripe on every payment.
3. 03 ### **You are testing in test mode**
> “Test payments don’t trigger automatic receipt emails, but you can send a test receipt manually.” [**Stripe, Receipts and paid invoices**](https://docs.stripe.com/receipts) If you test the checkout yourself with test cards, no receipt email is sent automatically, and that is expected. You can send a test receipt by hand.
4. 04 ### **The payment didn’t go through**
> “Stripe doesn’t send a receipt if a payment fails or gets declined.” [**Stripe, Receipts and paid invoices**](https://docs.stripe.com/receipts) A customer may think they paid when the card was declined or the payment never finished. Look the payment up in the Dashboard before resending anything.
5. 05 ### **It was sent, but the customer can’t find it**
> “For the customer emails sent within the last 60 days, their logs are available to view in the Customers page.” [**Stripe, Automatically send invoices and receipts by email**](https://docs.stripe.com/invoicing/send-email) Check Receipt history on the payment, and the customer’s email log on the Customers page, which keeps customer emails sent in the last 60 days. If Stripe sent it, ask the customer to search their spam folder, or resend it.
Checked against the vendor’s docs on November 12, 2026: [Stripe docs: Receipts and paid invoices](https://docs.stripe.com/receipts); [Stripe docs: Automatically send invoices and receipts by email](https://docs.stripe.com/invoicing/send-email).
## **Rather hand it over?**
Fixed scope, fixed price, paid upfront. The work happens in writing; no call needed.
- [from $450**App Fix Ticket**One reproducible bug in an existing mobile or web app, diagnosed and fixed.**See scope and start**](https://app369.com/fixed-price/flutter-firebase-bug-fix/)
- [$950**Stripe Billing Fix and Setup**Subscriptions, webhooks, customer portal and failed payments set up or fixed, tested in Stripe test mode.**See scope and start**](https://app369.com/fixed-price/stripe-billing-setup/)
- [from $450**AI-Built App Rescue**A Lovable, Bolt or Cursor app checked end to end in 3 days, then its worst problems fixed at a fixed price.****No issues worth fixing, no charge.**** If the Launch Check finds nothing rated medium or higher, Simon refunds the full $450. You keep the report either way. This applies to the first 10 Launch Checks bought after October 30, 2026.**See scope and start**](https://app369.com/fixed-price/ai-app-rescue/)
[**All 127 Fiverr reviews**](https://app369.com/reviews/)
Related: [**Stripe payments showing Incomplete**](https://app369.com/fix/stripe-incomplete-payments/) · [**Stripe paid but account not upgraded**](https://app369.com/fix/stripe-paid-but-account-not-upgraded/) · [**Stripe customer charged after cancelling**](https://app369.com/fix/stripe-customer-charged-after-cancelling/) · [**Stripe customer charged twice**](https://app369.com/fix/stripe-customer-charged-twice/)
Questions
## **More on this error**
**How do I resend a receipt? **+
Open the payment in the Dashboard, go to Receipt history, click the overflow menu and select Send receipt.
**Can a receipt go out even with Successful payments turned off? **+
Yes. If the app sets receipt_email when it creates the payment, Stripe sends a receipt to that address when the payment succeeds in live mode, even with the setting off.
**Does Stripe email a receipt for every payment? **+
No. Stripe says it doesn’t email every receipt it creates: the payment needs an email address and must be in live mode, and the Successful payments email must be on unless the payment sets a receipt email.
**Can you fix it for me? **+
If one bug is the whole problem, the App Fix Ticket covers it: a written diagnosis first, then the fix. If the app has more going on, the Launch Check is a written check of the whole app. Each issue found is rated critical, high, medium or low, with where it is and how it was confirmed. No issues worth fixing, no charge. If the Launch Check finds nothing rated medium or higher, Simon refunds the full $450. You keep the report either way. This applies to the first 10 Launch Checks bought after October 30, 2026.
A different error?
## **Describe it and get a written quote**
Send the error and what you were doing. You get a written scope, a fixed price and a timeline; Simon replies by email, usually within one business day.
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