# Stripe: customer_max_subscriptions
> Stripe returns customer_max_subscriptions when a customer has reached the maximum number of subscriptions. The API allows up to 500 per customer.
Canonical: https://app369.com/fix/stripe-customer-max-subscriptions/
Last updated: 2026-11-11
Stripe returns customer_max_subscriptions when a customer has reached the maximum number of subscriptions. Separately, Stripe’s API reference says each customer can have up to 500 active or scheduled subscriptions.
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**Short answer**
List the customer’s subscriptions and look at how they were created. Also check whether code is creating a new subscription where it should update the existing one. Review which ones are unwanted before cancelling, since cancelling affects billing. Stripe’s error text says to contact Stripe if you receive this error.
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## **Why the customer has so many subscriptions, and the fix**
1. 01 ### **The customer is at the limit**
> “Each customer can have up to 500 active or scheduled subscriptions.” [**Stripe, Create a subscription**](https://docs.stripe.com/api/subscriptions/create) Count the customer’s active and scheduled subscriptions. If the count is near 500, find out which code created them before cancelling anything.
2. 02 ### **Plan changes create new subscriptions**
> “When a customer changes their subscription, you must change the subscription item to reflect the new selection.” [**Stripe, Change the price of existing subscriptions**](https://docs.stripe.com/billing/subscriptions/change-price) Also check: an upgrade or downgrade should change the price on the existing subscription item, not add another subscription.
3. 03 ### **Retries or tests pile up subscriptions** Also check: a sign-up or checkout handler that creates a subscription on every attempt, or a test script that reuses one customer. Look for an existing subscription before creating one.
4. 04 ### **The limit is real for your use case**
> “The maximum number of subscriptions for a customer has been reached.” [**Stripe, Error codes (customer_max_subscriptions)**](https://docs.stripe.com/error-codes) If one customer genuinely needs more subscriptions, contact Stripe as the error text says.
Checked against the vendor’s docs on November 11, 2026: [Stripe docs: Error codes](https://docs.stripe.com/error-codes); [Stripe API: Create a subscription](https://docs.stripe.com/api/subscriptions/create); [Stripe docs: Change the price of existing subscriptions](https://docs.stripe.com/billing/subscriptions/change-price).
## **Rather hand it over?**
Fixed scope, fixed price, paid upfront. The work happens in writing; no call needed.
- [$950**Stripe Billing Fix and Setup**Subscriptions, webhooks, customer portal and failed payments set up or fixed, tested in Stripe test mode.**See scope and start**](https://app369.com/fixed-price/stripe-billing-setup/)
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[**All 127 Fiverr reviews**](https://app369.com/reviews/)
Related: [**Stripe customer max payment methods**](https://app369.com/fix/stripe-customer-max-payment-methods/) · [**Stripe subscription incomplete**](https://app369.com/fix/stripe-subscription-incomplete-requires-action/) · [**Stripe customer portal not working**](https://app369.com/fix/stripe-customer-portal-not-working/) · [**Stripe invoice_no_customer_line_items**](https://app369.com/fix/stripe-invoice-no-customer-line-items/)
Questions
## **More on this error**
**How many subscriptions can one Stripe customer have? **+
Up to 500 active or scheduled subscriptions, according to Stripe’s API reference for creating a subscription.
**Can you fix it for me? **+
If one bug is the whole problem, the App Fix Ticket covers it: a written diagnosis first, then the fix. If the app has more going on, the Launch Check is a written check of the whole app. Each issue found is rated critical, high, medium or low, with where it is and how it was confirmed. No issues worth fixing, no charge. If the Launch Check finds nothing rated medium or higher, Simon refunds the full $450. You keep the report either way. This applies to the first 10 Launch Checks bought after October 30, 2026.
A different error?
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